STORE POLICY

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time

depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● International: 10–20 business days

[Covid-19] When will I get my order?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may

continue to increase until things get back to normal. We're seeing delays in our supply chain,

including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times. You can follow our product manufacturing times and add

an additional time for shipping on top of them:

Shipments from US

  • T-shirts, tank tops, hoodies, totes ----- 2-7 business days

  • All - Over prints ----- 2-7 business days

  • Neck gaiters ----- 2-7 business days

  • Posters, framed posters, canvas ----- 2-5 business days

  • Phone cases, jewelry, stickers ----- 2-5 business days

  • Mugs ----- 2-5 business days

  • Warehousing & fulfillment -----1 business day

 

Where will my order ship from?

We work with multiple on-demand order fulfillment companies with facilities worldwide!

Commissioned orders ship from our studio in south Florida, USA.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control

and is assessed by your local customs office. Customs policies vary widely for every country so

please check with your local customs office directly to see if they apply duties and taxes to your

purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your

neighbor’s, get in touch with us at julietteverastudio@gmail.com, or fill out a contact form on our

website, with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but

shipping will be at your own cost.

Orders

How are your products made?

We work with multiple print-on-demand drop shippers. They have locations worldwide, so

depending on where you are, your orders are printed and shipped from the facility that can do it

most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about

your tracking or shipment, drop us a line at julietteverastudio@gmail.com, or fill out a contact form on

our website, with your order number.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly,

please email us at julietteverastudio@gmail.com within a weeks' time with photos of the damaged

product, your order number, and any other details you may have about your order. We’ll get back to

you with a resolution as soon as possible!

Returns

What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us

know by contacting us at julietteverastudio@gmail.com!

 

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of

these apply, please contact us at julietteverastudio@gmail.com with photos of wrong/damaged

items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our

sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us

know at julietteverastudio@gmail.com within a week after receiving your order. Include your order

number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the

product has been received. For packages lost in transit, all claims must be submitted no later than 4

weeks after the estimated delivery date. Claims deemed an error on our part are covered at our

expense. If you notice an issue on the products or anything else on the order, please submit a

problem report to julietteverastudio@gmail.com or fill out our contact sheet on our website.

Wrong Address - If you provide an address that is considered insufficient by the courier, the

shipment will be returned to our facilities. You will be liable for reshipment costs once we have

confirmed an updated address with you (if and as applicable).

 

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the

cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on and added a billing method, you hereby agree that any

returned orders due to the wrong shipping address or a failure to claim the shipment won’t be

available for reshipping and will be donated to charity at your cost (without us issuing a refund).

J Vera Studio LLC does not accept returns of sealed goods, such as but not limited to face masks,

which are not suitable for return due to health or hygiene reasons. You hereby agree that any

returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - It is best to advise your end customers to contact you before

returning any products. We do not refund orders for buyer’s remorse. Returns for

products, face masks, as well as size exchanges are to be offered at your expense and

discretion. If you choose to accept returns or offer size exchanges to your end

customers, you would need to place a new order at your expense for a face mask or a

product in another size.

This Policy shall be governed and interpreted in accordance with the English language,

regardless of any translations made for any purpose whatsoever.

For more info on returns, please read our FAQs.

J VERA

   STUDIO